Frequently Asked Questions

Watch You Need to Know

Everything we get asked about Glatt. If your question's not here, ask us.

Reserving a Glatt

How does the $18 reservation program work?

Glatts are limited editions and WILL sell out. We want to keep our friends, family, and fans from getting shut out. So, today, as long as reservations are still available, you can reserve one with an $18 deposit. When it's ready, you'll receive an email with a link that allows you to pay the remaining cost for the Glatt you selected ($582 plus shipping and tax). Once you do, your Glatt will ship. If you don't claim your Glatt within 72 hours, your reservation will be cancelled and your $18 will be refunded.

Is the $18 on top of the $600?

No. The $18 is a deposit against the price, not a fee on top of it. $18 now, $582 later, $600 total. The reservation is a claim on a specific piece from the run. It is not a waitlist, and the piece is not sold as in-stock inventory.

What specifically happens when my Glatt is ready?

You'll be plotzing! We'll email you with a link allowing you to pay the outstanding balance plus shipping and tax. You'll also be able to confirm your shipping address, so some other shlemiel doesn't get your Glatt. Then, it'll be on it's way. If you don't order the Glatt you reserved within 72 hours, you're SOL and will get your deposit back.

Can I just pay the full $600 today?

Nope. Keep your money! Spend it on meat and fish. All we want now is the reservation fee. We'll get your get your gelt when we're ready!

When do they ship?

January 2027. It'll be a nice surprise. If you want to give as a gift for Hanukkah or a birthday, print out your reservation receipt and some pics from our site and give it to them in a nice envelope. They'll have something to look forward to.

What is your return policy?

Full details are here -  Refund Policy. TLDR - You can cancel your reservation at any time and your $18 will be refunded as Glatt store credit, or to your original payment method, if you ask nicely. Once you've made the full purchase, unworn watches in original condition and packagine can be returned within 30 days of delivery. 

Can I cancel or change my reservation?

Sure. You'll be sad, but that's on you. Cancel any time before you buy and your $18 will refunded as Glatt store credit, or to your original payment method if you ask nicely. To cancel or switch models, email kibitz@glattwatches.com and we'll sort it out while inventory lasts.

The Watch

What movement is inside?

A TMI  NH35 automatic. It beats at 21,600 vibrations per hour, holds roughly 41 hours of power reserve, and hacks, so the seconds hand stops when you pull the crown and you can set it precisely.

We chose it because it can be serviced by any competent watchmaker without an argument about parts. A watch you cannot service is a watch with an expiry date.

Does it need a battery?

No. It winds itself from the motion of your wrist. Leave it in a drawer for a couple of days and it will stop; wind it and set it, and it will get back to ticking.

How big is it?

The case is 316L stainless steel, 40.0 mm across and 46.0 mm lug to lug, with a 22 mm lug width. It is a compact, squared cushion case rather than a large diver, and it sits flat under a cuff.

Is it water resistant?

5 ATM, with a screw-down crown. That comfortably covers rain, washing your hands and getting caught out. It is not a swimming or diving watch, and we would rather tell you that plainly than let you find out.

What is the crystal?

Flat sapphire with an anti-reflective coating, treated for durability and scratch resistance.

Can I see the movement?

Yes. The caseback is an exhibition back, so the rotor is visible, along with the engraved markings and that watch's own serial number.

What strap does it come on?

Horween leather, 120 by 80 mm, with a calf-leather lining, Rembordé edges and a stainless steel engraved buckle. The strap color is matched to each dial.

Wearing and Caring

How do I wind and set it?

If it has stopped, wind the crown gently in its resting position until it starts, then wear it. Pull the crown out to set the time; the seconds hand will stop so you can line it up against another clock. Push it back in, and screw it down until it seats.

Can I change the strap myself?

Yes, and without tools. The spring bars are quick-release, so you can swap a 22 mm strap in about a minute.

Will it need servicing?

Every mechanical watch does eventually. A movement like this is designed to be opened, cleaned and re-lubricated by a watchmaker, and parts are widely available. Keep it away from magnets and hard knocks and it will ask for very little in between.

The Brand

What does “glatt” mean?

In Yiddish, it means smooth. And, these babies are indeed smooth. In deli speak, it means meat comes from an animal whose lungs were completely smooth and free of any adhesions or scars (sirchot) when inspected after slaughter. I know, TMI. In other words, it's extra kosher, meeting a higher standard of quality. Glatts are both extra kosher and they most definitely meeta higher standard of quality.

Why watches and delis?

There aren't many things more urban, more New York City than the Jewish deli. The Beastie Boys, Martin Scorsese, Studio 54, The Chelsea Hotel. Street smarts, effortless style, and dry humor. That is the connective tissue between a classic deli and a timeless timepiece. Beyond that, delis are uniquely Jewish and universally beloved. What better way is there to show your appreciation for our people and our food than with a premium timepiece? 

Will you come to my deli?

We just might! We love deli and we love to eat. We are committed to tasting the best sandwiches and knishes and fishes and chopped liver and kishke and everything else deli-icious. Tell us where you are and what to order. We'll do our best to show up on time.

Do you ship internationally?

If you're in Israel, of course. For the most part, everywhere else too. If you're having problems figuring out how to order it to your neck of the woods, email kibitz@glattwatches.com and we'll help you figure it out.

Still stuck on something?

Contact Us